Frequently Asked Questions

Who can use North Shore Senior Options?
Primary North Shore Senior Options clients are older adults who need services and support. Usually, contact is established by families of vulnerable older adults; mostly adult children, but also siblings, spouses and grandchildren.

While we serve the family member who requests guidance on behalf of a loved one to a certain extent, our plan of care is based on what is most appropriate for the older adult in need. Very often this includes mediation of family issues.

How much does North Shore Senior Options cost?
We charge $130 per hour for all services offered except for Daily Money Management, which is charged out at $70 per hour.

Are North Shore Senior Options services covered by insurance?
Neither Medicare nor Medicare supplemental insurance will cover North Shore Senior Options services. In some cases, long-term care insurance will cover some of the services offered by geriatric Care Managers. North Shore Senior Options will eventually offer clinical therapy and counseling which, in most cases, will be reimbursable from Medicare.

What is a Care Manager?
A Care Manager is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. The Care Manager is educated and experienced in any of several fields related to aging/care management including, but not limited to, nursing, gerontology, social work, or psychology, with a specialized focus on issues related to aging and elder care.

The Care Manager assists clients in attaining their maximum functioning potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Care Managers are able to address a broad range of issues related to the well-being of their clients. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.

What makes North Shore Senior Options different from other care management services available in my geographic area?
In addition to the fact that our care management fees are lower than our competitors, North Shore Senior Options has a team of several Care Managers which allows us to offer 24-hour emergency support on nights and weekends to many of our clients.

Can you provide references?
Due to agency Confidentaility and HIPAA policies, we do not ask our clients to serve as references. We do share verbal and written testimonials from satisfied clients, without providing any identifying information. We can also provide references from professional individuals and organizations that have worked with us to ensure that our clients' needs are met. Both can be found under the About Us tab. And, you will find us listed as an accredited Services Coordination provider on the CARF website: www.carf.org.

What is Daily Money Management?
Daily Money Managers provide personal business assistance to clients who have difficulty in managing their personal monetary affairs. The services meet a continuum of needs from organizing and keeping track of financial and medical insurance papers to assisting with check writing and maintaining bank accounts.

Who needs the help of a Daily Money Manager?
Many factors contribute to the need for a Daily Money Manager. Daily Money Managers work with senior citizens, people whose careers make it difficult for them to find time for their own paperwork, and with people whose medical issues simply make it difficult to keep up with their finances.

Within the senior client base, most have a need for Daily Money Management services due to a physical change precipitated by the aging process (such as limited vision, arthritis or other conditions which limit the ability to write), dementia, or a simple loss of ability to follow through on tasks. Some others are so active in their retirement that travel and social activities make it difficult to keep up with paperwork, and they prefer to simply let someone else handle things for them.

It is not uncommon for the adult child of an older person to seek the assistance of a Daily Money Manager if the adult child does not feel they have the time or ability to maintain their parents’ affairs, or the parents would prefer that their children not handle their finances.

Visit the American Association of Daily Money Managers website.